Press Release Archives - Glowing

Glowing.ai Launches a Groundbreaking Generative AI-first Customer Expansion Platform with Select Globally Admired, Luxury Brands

Glowing — Sat, 01 Jun 2024 09:03:42 +0000

Hong Kong, May 30, 2024 – Glowing, a leading US-based software company offering a Generative AI-first platform designed for globally admired, luxury brands delivering world-class experiences along with Rosewood Hotel Group, one of the world’s leading global lifestyle and hospitality management groups, is excited to announce the launch implementation of its innovative new Generative AI Guest Expansion (GX) platform, which includes Artificial Intelligent communication, such as guest messaging, patterns and insights, along with bespoke experience management.

Glowing customized core components of its new GX platform to Rosewood according to its brand communication standards, which has proactively enhanced the guest experience at the hotels. Rosewood has seen a significant increase in operational efficiency and usage rates of over 100% month-over-month since they started using GX technologies and methodologies last year. Further, although the volume of guest communication has nearly doubled in one year, efficiency has dramatically increased, including a significant decrease in responsive times from team members back to guests of near 20%.

The Glowing GenAI-enabled platform is founded on three core pillars: “Copilot”, which was built to improve operational efficiency and quality, “Patterns & Insights”, which unearths hidden, valuable and actionable insights for management, as well as “Bespoke Experiences”, which allows for never-before tailoring of the guest experience. Glowing’s platform combines state-of-the-art AI technology with customer experiences and learnings, setting a new standard in the luxury hospitality space and boldly forging ahead in the current evolution of the meaning of delivering world class services and experiences in the era of AI. Glowing’s commitment to quality, sustainability, and innovation is evident. With Glowing’s GX platform, Rosewood addresses fast, efficient guest-staff interaction to meet and exceed service expectations while breaking language barriers by connecting with international guests in their preferred language.

“There is so much noise around Generative AI and the potential and future promise of what AI can do for globally admired, luxury brands aiming to deliver memorable and world class experiences. With Glowing’s new platform, we are taking the lead in partnership with Rosewood to define and revolutionize the future of customer experience in the hospitality space. Take our AI Tonely component, for instance, that consistently crafts messages to guests in Rosewood’s specifically defined brand communication standards, as well as can check every human-drafted message to ensure consistency in communication tone and voice before being sent to any guest. All this, by the way, can be done in any language. And all this, while significantly enhancing Rosewood’s team member efficiency,” says Jasen Lew, CEO of Glowing.ai. “We are excited that the Rosewood Hotel Group was one of the first to take advantage and leap with us to effectively use AI and see the value and how our platform enhanced their customer and employee experiences.”

Rosewood Hotel Group, Chief Information Officer Taywin (Tex) Khampasri stated, “It’s been over one year since we started on the journey of building our exclusive Generative AI communication and bespoke experience management in partnership with Glowing and our global IT operations team along with the service team at our brand’s flagship Rosewood Hong Kong. We wanted to co-create a Generative AI-enabled guest engagement platform to inspire our guests and associates and to help drive our brand to the next levels of innovation and efficiency. This not only allows our hotel teams to better communicate with our guests in multi languages and in a style specially to our brand. We can fully customize their experience across our many dining and wellness outlets during their stay. We use Glowing’s GX platform to create uniquely contextual responses then our hotel team reviews all messages before it is sent to guests. By doing this, we maintain our brand standards while striking a balance between high tech and high touch. We will continue to implement technologies like this to better serve the next generation of Rosewood guests and associates who are looking for more seamless digital experiences.”

Glowing’s GX is rolling out to other properties of Rosewood Hotels & Resorts, starting this Summer of 2024.

Glowing invites all globally admired luxury brands who aim to deliver world class experiences, including luxury hotels and properties to learn more about Glowing’s new GenAI solution by contacting Glowing to schedule a product demonstration with a company representative at ai@glowing.io.

Contact Information:

David Hiltner
Head of Marketing and Communications
Glowing.io
david@glowing.io
Glowing.io

Carol Kong
Director, Corporate Communications
Rosewood Hotel Group
carol.kong@rosewoodhotelgroup.com
RosewoodHotelGroup.com

Glowing

Glowing, Inc. is a leading US-based software company that specializes in AI-enhanced omni-channel guest engagement solutions. We provide some of the world’s leading brands in hospitality and other verticals an intelligent and unified platform to overcome the complexity of in-the-moment messaging and enhance guest experience–helping them win guest satisfaction and loyalty.

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Glowing.io Now Available on Oracle Cloud Marketplace

Glowing — Sun, 28 Feb 2021 20:24:45 +0000

The integration between Glowing and Oracle Hospitality OPERA property management system (PMS) enables clients to automatically leverage Glowing’s messaging capabilities along with the contextual guest information from the PMS

Las Vegas, NV – February 28, 2021 – Glowing, Inc, the leading provider of omni-channel guest messaging and a member of Oracle PartnerNetwork (OPN), today announced Glowing.io is available on Oracle Cloud Marketplace and can be integrated with Oracle Cloud Infrastructure – Opera Cloud PMS. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

The Glowing.io (https://glowing.io) platform enables hotels using Opera PMS to contact the guests via WhatsApp Business, WeChat, Messenger, SMS and/or a number of other popular global messaging platforms and to stay connected throughout the guest journey. The hotel can also broadcast messages to guests checking-in/checking-out on a specific date or based on their in-house status.

Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications offering unique business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is an enterprise cloud that delivers massive, non-variable performance and next generation security across a comprehensive portfolio of services including SaaS, application development, application hosting, and business analytics. Customers get access to leading compute, storage, data management, security, integration, HPC, artificial intelligence (AI), and Blockchain services to augment and modernize their critical workloads. Oracle Cloud runs Oracle Autonomous Database, the industry’s first and only self-driving database.

“We are pleased to partner with Opera,” says Jasen Lew, CEO of Glowing. “We have numerous joint customers, and with this two-way integration, we can offer those hotels the integration that will drive demand and increase conversions, keep operational impact low, improve the overall guest experience, and drive occupancy and revenue. Glowing’s participation in Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of Glowing.io platform. We are excited in our combined abilities leveraging the power of the Oracle Cloud to help achieve our clients’ business goals.”

“The cloud represents a huge opportunity for our partner community,” said David Hicks, vice-president, Worldwide ISV Cloud Business Development, Oracle. “Glowing’s commitment to innovation with the Oracle Cloud and quality execution to help our mutual customers receive cloud-enabled COMPANY’S PRODUCT FUNCTIONAL CATEGORY solutions ready to meet critical business needs.”

About Glowing, Inc.

Glowing, Inc. is the leading US-based software company that specializes in AI-enhanced omnichannel guest messaging and engagement solutions. For some of the world’s leading brands in hospitality and other verticals, Glowing provides an intelligent and unified platform to overcome the complexity of in-the-moment messaging and enhance the guest experience–helping them win guest satisfaction and loyalty.

For more information, please visit www.glowing.io.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) is Oracle’s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service. To learn more visit: http://www.oracle.com/partnernetwork

# # #

For more information:

Ribhu Chawla

Glowing.io

+1 650.389.9810

ribhuchawla@glowing.io

Glowing

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Glowing and Infor Implement Real-Time, Two-Way Integration at Mandarin Oriental Hotel Group

Glowing — Thu, 17 Sep 2020 19:12:21 +0000

Las Vegas, NV – Sept 11, 2020 – Glowing, Inc., a global leader in hospitality digital messaging and engagement, and Infor, a global leader in business cloud software specialized by industry, today announced a successful deployment with Mandarin Oriental Hotel Group. The project encompassed a real-time, two-way integration between Infor HMS, a hotel property management system built for the cloud with the flexibility, security, efficiency, and mobile capabilities, and Glowing’s Digital Engagement Cloud, at Mandarin Oriental in NA, EMEA, LATAM and APAC.

“In line with Mandarin Oriental’s long term strategy and vision, Glowing.io and Infor were recently implemented throughout the MOHG portfolio.

The platform allows our colleagues to communicate and access guest preferences in real-time, enabling them to deliver a bespoke experience for each and every guest to enhance their stay.” says Nicole P. Gazal, Group Rooms and Quality Parallel Operating Committee

“We are pleased to partner with Infor,” says Jasen Lew, CEO of Glowing. “We have numerous joint customers, and with this two-way integration, we can offer those hotels the integration that will drive demand and increase conversions, keep the operational impact low, improve the guest experience, and drive revenue.”

Infor HMS is a specialized, multi-departmental property management platform for the hospitality industry that integrates front-office and on-property technology to better manage room availability, dynamic pricing, and guest profiles to boost profitability and maintain a competitive edge. Through this digital transformation, hotels will be able to better track guest preferences, simplify reservations, and provide consistent quality and services. Infor HMS unifies multiple hotel functions into a single application, allowing hotels to consolidate information on the performance of multiple properties, create customized reports and ultimately make better forecasts and business decisions.

The real-time two-way integration between Glowing products and HMS will allow hotels using Infor HMS to contact the guests via WhatsApp Business and/or SMS and stay connected throughout the guest visit. The hotel can also broadcast messages to guests checking-in/checking-out on a specific date or based on their in-house status. The hotel can further automate these broadcasts to be more personalized and based on the guest journey triggers. Along with delivering a high-quality guest experience, the system also helps drive revenue by connecting different departments with the guest and enabling them to take guest orders and upsell any relevant options. Glowing has observed more than 25% of all conversations on its “Infor-integrated properties” to be revenue related. The hotel can also configure automated notifications such as confirmations, reminders, and folio, which helps in a seamless and connected experience. This integration also enables new initiatives such as “Contactless Checkins”, where Glowing delivers express checkins instructions to all the guests on the day of their checkin. Such integrations are incredibly powerful in the existing climate when the hotels bring new measures for COVID-19 prevention.

For more information, please visit: https://www.infor.com/industries/hospitality or http://www.glowing.io/.

About Glowing, Inc.
Glowing, Inc. is the leading US-based software company that specializes in AI-enhanced omnichannel guest engagement solutions. For some of the world’s leading brands in hospitality and other verticals, Glowing provides an intelligent and unified platform to overcome the complexity of in-the-moment messaging and enhance the guest experience–helping them win guest satisfaction and loyalty.

For more information, please visit www.glowing.io.

About Infor
Infor is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more, please visit www.infor.com.

Infor customers include:
· The top 20 aerospace companies
· 9 of the top 10 high tech companies
· 14 of the 25 largest U.S. healthcare delivery networks
· 19 of the 20 largest U.S. cities
· 18 of the top 20 automotive suppliers
· 14 of the top 20 industrial distributors
· 13 of the top 20 global retailers
· 4 of the top 5 brewers
· 17 of the top 20 global banks
· 9 of the 10 largest global hotel brands
· 7 of the top 10 global luxury brands

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Glowing Names New Director of Customer Experience and Success

Glowing — Tue, 21 Jan 2020 01:51:28 +0000

Customer experience specialist, Kristopher Laserna, is named new head of customer experience and success at Glowing, a leading US-based software company that specializes in AI-enhanced mobile messaging and customer engagement suite, to help deliver relevant, personalized experiences for the company’s portfolio of global luxury brands.

LAS VEGAS, Nevada, Dec. 28, 2019 — Glowing, a global leader in enterprise mobile messaging and customer engagement solutions for luxury hotels and other verticals, today announced significant expansion of its leadership team with the appointment of Kristopher Laserna as Director of Customer Experience and Success.

“Glowing excels at creating genuine connections between brands and customers that drive positive business outcomes, and our growing management team will allow us to rapidly scale our business,” says Glowing CEO and Co-Founder, Jasen Lew. “We’re thrilled to have Kristopher take on leadership role within the company and I look forward to working with him as we continue to deliver successful results for the world’s top luxury brands in hospitality and other verticals.”

Laserna will assume leadership of post-sales customer experience team and contribute to the company’s growth as leader in customer engagement messaging solution. With a background of working with multiple Fortune 500 companies, as well as recently having endeavors with start-up environments, he will be instrumental in defining Glowing’s customer success program, optimizing customer journey, drive alignment with renewals, as well as inspire brand loyalty.

“We are thrilled to welcome Kristopher to our team and he is tasked to bolster Glowing’s customer ties with high-end global brands,” enthused Ribhu Chawla, Product Manager at Glowing. “With his in-depth experience in customer engagement, we have no doubt he will bring the right energy and enthusiasm to all our successful accounts.”

Before joining Glowing, Laserna was director of customer success for SOCi, a social media and online reputation management company. He gained relevant skills and experiences from his different prior management positions at National Funding, LoanHero and Managed Solutions. Laserna also worked as post-sales specialist for Sony and AutoZone, which expanded internationally across the Americas and the Asia-Pacific region.

“It’s an exciting opportunity to join an exceptional team with market-leading customer engagement platform and build relationships with Glowing’s customers–identifying and prioritizing their needs and providing the best experiences possible,” shared Laserna, who is a proponent of customer-centric strategy in delivering positive customer engagement. “My job is to look at customer experience as a whole, create continuous feedback loops to address Glowing’s customer needs, and help them maximize the benefits of Glowing Customer Engagement Cloud to improving their operational efficiencies and create more meaningful connections.”

An emerging leader in next generation technology that powers digital engagement, Glowing understands that having a customer-first culture is mission-critical to every company’s growth. With more and more brands embracing digital transformation, demand for enterprise-class omni-channel messaging platform has never been greater.

About Glowing, Inc. Glowing is a global software company that specializes in AI-enhanced omni-channel customer engagement solutions. It provides some of the world’s leading brands in hospitality and other verticals an intelligent and omni-channel platform to overcome the complexity of in-the-moment messaging – helping them win the coveted customer satisfaction, top reviews and loyalty. Our services include onsite training, engagement strategies, custom integrations and world-class 24/7 support. For more information, visit www.glowing.io

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Glowing Appoints New Head of Business Development for Asia Pacific

Glowing — Mon, 16 Dec 2019 01:08:01 +0000

Glowing, Inc., a leading software-as-a-service company, today announced that Tat Meng Chee has joined the company to lead business development in the Asia-Pacific Region.

LAS VEGAS, Nevada, Dec. 15, 2019 — Glowing, Inc., a US-based software company specializing in AI-enhanced guest engagement solutions for global hospitality brands, announces the appointment of Tat Meng Chee as Director of Business Development for Asia Pacific (APAC) region. The key new role focuses on pursuing new accounts, business development and facilitating Glowing’s growing portfolio in the region.

“As Glowing continues to gain momentum, we are investing in key leadership to provide top-level strategy and execution of company business development initiatives. Tat Meng’s wealth of experience and knowledge will bring fresh impetus to Glowing’s plans in the region,” said Jasen Lew, CEO & Co-Founder at Glowing.

“Tat Meng is highly qualified and well connected to lead our initiatives in APAC. His experience in hospitality, sales and technology align perfectly with Glowing’s growth needs,” said Glowing CTO and Co-Founder, Parag Arora.

Chee has worked with major international, regional and domestic hotels throughout Asia. He started his career in the hospitality industry in 1989 working for the InterContinental Hotel in Geneva as Reception Shift Leader for two years. Chee relocated to Kuala Lumpur in 1991 and stayed for over 11 years working for luxury hotels and resorts such as Holiday Villa, Hotel Istana, Renaissance Kuala Lumpur, Pan Pacific GlenMarie and The Regent. Moving to Singapore in 2002, he took on a new challenge and transitioned to hotel technology space by joining leading hospitality information and communication technology companies–where he led successful sales initiatives and closed multi-million dollar deals–such as FCS Computer Systems, Avaya Asia Pacific, 3D Networks, Springer-Miller Systems and Duetto Research.

“Having worked with some of the world’s top hospitality brands and ICT companies, I’m thrilled to have the opportunity to lead Glowing’s initiatives in the Asia Pacific region,” said Chee. “More and more luxury hospitality brands are unlocking the full potential of transforming guest experience through digital innovations. The opportunity to improve guest engagement with Glowing Guest Engagement Cloud abounds and I can’t wait to be a part of it.”

In his new pivotal role, Chee will generate new business opportunities and lead strategic sales initiatives for Glowing in the Asia Pacific region out of his base in Singapore. He will ensure the sales approach and go-to-market activities within the region differentiate Glowing by providing consultative approach and market insight, as well as developing effective territory plan strategies to maximize revenue growth.

“We are thrilled to welcome Tat Meng into our team,” says Ribhu Chawla, Product Manager at Glowing. “With decades of successful selling to the hospitality C-Suite, he is the best choice to drive our expansion in the region.”

Chee earned a diploma in Hotel Management and Food & Beverage Management from the Les Roches International School of Hotel Management in Switzerland, one of the world’s leading hospitality schools.

About Glowing
Founded in 2016, Glowing is a leading US-based software company that specializes in AI-enhanced omni-channel guest engagement solutions. We provide some of the world’s leading hospitality brands an intelligent and unified platform to overcome the complexity of in-the-moment messaging and enhance guest experience–helping them win guest satisfaction and loyalty. Our services include training, engagement strategies, custom integrations and 24/7 technical support. For more information, visit www.glowing.io.

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